Returns and Exchange Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See TERMS AND SERVICE.

 

Order Cancellations

Orders that you submit online can be cancelled before they have been processed. Orders which have already been processed may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

 

Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. A restocking fee will be charged on returns that are not defective.  

To initiate a return, please email us at customercare@zaxtechshop.com.  

Return Shipping Costs

You are responsible for paying for shipping costs for your returned item. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned or refund to your original method of payment used to pay for the item or another remedy that we determine in good faith is appropriate in the circumstances.

 

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.